Depending on your withdrawal amount method used and if you have any previous deposits or withdrawals made to and from your account we might be required to verify some of your account details and an email will be sent to you straight away rming you what to provide.
This can be a phone verification ID request statement request utility bill or CCA request.
We understand that these procedures may be inconvenient but please note that we are in some cases required by law to ask for certain documents before we can process any withdrawals.
Due to security regulations we might be required to ask you to send us a copy of your government issued ID. This copy should show your name and surname photo your date of birth and have a government stamp.
Statement request (bank statement)
Due to security regulations we may be required to ask you to provide a statement from the financial institution you are making your withdrawal to. This copy should show your name and your account number.
Sometimes we also need a proof of deposit in those cases it's necessary we see the deposit to from the statement.
Utility bill request
Due to security regulations we may be required to ask you to provide a copy of a recent utility bill. This should show your name and surname as well as your home address.